This bootcamp is a kick-in-the-ass to get your busy season rocking. Let’s cut the B.S. and get down to brass tacks. If you are waiting for the O.E.M. to train your people to optimize your business – for free – you will be waiting a long time. I believe forever.
The big companies are cutting back… not diving in deeper.
What’s in it for you?
- Increased Parts and Labor Sales
- Improved internal culture
- Less customer complaints
- Better working relationship between departments
- Light at the end of the tunnel
How Did We Put This Together?
Kurt von Ahnen – Former Technical Training Manager for Ducati North America, former Publications and Training Manager for Suzuki Motor of America, Inc., and contributing author to the BRP Quality Service program – has been working with the Marine Retailers Association of America over the last year.
The takeaway is this… give the dealer owner some light at the end of the tunnel. Give the dealer a package that provides valuable, actionable training… cut down to a package that can execute in 7 weeks.
- Process Mapping
- Customer follow-up training
- Communication basics
- Repair Order Audits
- Website and Social Audits and Counseling
- Dispatch theory
- Interdepartmental communication
What if You Want More?!?!
We have a more comprehensive training and coaching program that typically stretches out over one year. If you are blown away at the results of this bootcamp, and want to continue investing in your team… we discount the rest of the annual package substantially for your continued commitment to your business.