You’ve stumbled upon a specialty here at Manana No Mas! Access to this area will require access ala cart or through one of our membership packages. With O.E.M. and aftermarket experience combined with an OCD like passion for the industry, space was needed to tell it like it is. In this section, a direct path of communication is established allowing the interactivity of ideas to relate to your Powersports business.
Think of any reputable industry and you’ll soon discern that continuing education is a major player in the equation of success.
Lesson 1 of 6 within section Lessons in Communication (Soft Skills).This specialty course within the Manana No Mas! menu is ala carte and requires special access.
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Communication Styles
Lesson 2 of 6 within section Lessons in Communication (Soft Skills).This specialty course within the Manana No Mas! menu is ala carte and requires special access.
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Confidence
The Internet has worsened some of this for our industry with gobs of dealer-specific or misinformation.
Lesson 3 of 6 within section Lessons in Communication (Soft Skills).This specialty course within the Manana No Mas! menu is ala carte and requires special access.
There are just a few “root” objections: Money, Time, and Trust.
Lesson 5 of 6 within section Lessons in Communication (Soft Skills).This specialty course within the Manana No Mas! menu is ala carte and requires special access.
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Complaint Resolution
From BuyBack to Customer for Life!
Lesson 6 of 6 within section Lessons in Communication (Soft Skills).This specialty course within the Manana No Mas! menu is ala carte and requires special access.
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Lessons in Shop Function
At the Hub – the service desk
Lesson 1 of 9 within section Lessons in Shop Function.This specialty course within the Manana No Mas! menu is ala carte and requires special access.
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Surrounding Environment
Lesson 2 of 9 within section Lessons in Shop Function.This specialty course within the Manana No Mas! menu is ala carte and requires special access.
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Exchanging Information
Lesson 3 of 9 within section Lessons in Shop Function.This specialty course within the Manana No Mas! menu is ala carte and requires special access.
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Dispatch Priority
Lesson 4 of 9 within section Lessons in Shop Function.This specialty course within the Manana No Mas! menu is ala carte and requires special access.
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No Waiting – Seriously
Lesson 5 of 9 within section Lessons in Shop Function.This specialty course within the Manana No Mas! menu is ala carte and requires special access.
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Diagnosis and Estimation
Lesson 6 of 9 within section Lessons in Shop Function.This specialty course within the Manana No Mas! menu is ala carte and requires special access.
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Invoice Process
Lesson 7 of 9 within section Lessons in Shop Function.This specialty course within the Manana No Mas! menu is ala carte and requires special access.
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Active Delivery
Lesson 8 of 9 within section Lessons in Shop Function.This specialty course within the Manana No Mas! menu is ala carte and requires special access.
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Service Follow Up
Lesson 9 of 9 within section Lessons in Shop Function.This specialty course within the Manana No Mas! menu is ala carte and requires special access.
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Internal Branding
Internal Brand Consistency
Using your Point of Purchase displays effectively communicates and builds relationship.
Lesson 1 of 2 within section Internal Branding.
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O.E.M. Corporate Identity Standards
A brief chat from the Sales side of the Dealership regarding the sometimes Mandatory C.I. policies of the O.E.M.
Lesson 2 of 2 within section Internal Branding.
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Service Writing – Black and White (Extended from Book)
The Job
inherent to the automotive industry – we’ll go out of our way to make the simple, more difficult
Lesson 1 of 9 within section Service Writing - Black and White (Extended from Book).
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The Person
I mean face it – look at our industry from the outside in. We look horrible.
Lesson 2 of 9 within section Service Writing - Black and White (Extended from Book).
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The Government
…you’ve begun to
realize that this is
indeed a crappy job.
Lesson 3 of 9 within section Service Writing - Black and White (Extended from Book).
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The Software
love it, live it…
it is your tool just
as the tech is
turning a wrench
– you type.
Lesson 4 of 9 within section Service Writing - Black and White (Extended from Book).
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The Management
The automotive
business is one of the
most bereft industries
in term of competence
and leadership.
Lesson 5 of 9 within section Service Writing - Black and White (Extended from Book).
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The Media
If the news is bad –
you are there to serve
and make money in the
process.
Lesson 6 of 9 within section Service Writing - Black and White (Extended from Book).
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The Manufacturers
As a Service Writer
there is little mandatory
training.
There is however,
plenty of
extracurricular training
available.
Lesson 7 of 9 within section Service Writing - Black and White (Extended from Book).
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The Technicians
They are your Green
Lantern and your
Spider Man,
Superman and Lex
Luther,
your passion and your
dread.
Lesson 8 of 9 within section Service Writing - Black and White (Extended from Book).
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The Dialogue
“Gee Bob,
at what point do you
think the
really wore out?
The 50 feet we drove it,
or the other 125,690
miles you put on the
car?”
Lesson 9 of 9 within section Service Writing - Black and White (Extended from Book).
