Parts Efficiency – Powersport Academy

This course equips parts counter staff and parts managers with the skills and knowledge required to manage a successful parts department in a multi-line power sports dealership. Participants will learn to handle the unique challenges of dealing with various brands, including Arctic Cat, BRP, Polaris, Yamaha, Suzuki, Honda, KTM, Ducati, Husqvarna, and CF Moto. Through a mix of theory and practical application, the course covers everything from customer service excellence to advanced inventory management and obsolescence control. By the end of the course, participants will be well-prepared to improve parts operations, enhance customer satisfaction, and minimize financial losses from obsolete parts.

Course Information

Parts Department Efficiencies

$1,595.00

MEMBER PRICING

Module 1: Introduction to Multi-Line Power Sports Dealerships

Overview of Multi-Line Dealerships:

Brand Diversity and Compatibility:

The Role of Parts Departments in Dealership Success:

Module 2: Customer Service Excellence in the Parts Department

Building Rapport and Trust with Customers:

Handling Customer Inquiries:

Upselling and Cross-Selling:

Managing Difficult Customer Situations:

Module 3: Efficient Interaction with Other Dealership Departments

Working with the Sales Department:

Collaborating with Service and Repair Departments:

Interacting with Management:

Handling Special Orders and Backorders:

Module 4: Parts Ordering and Receiving

Best Practices for Ordering Parts:

Vendor Relationships and Communication:

Receiving Parts:

Handling Discrepancies:

NewModule 5: Inventory Management & Merchandising Section

Parts Inventory Control Techniques:

Managing Seasonal and High-Demand Parts:

Merchandising Inventory:

Utilizing Dealership Management Systems (DMS) for Inventory Tracking:

Module 6: Physical Inventory and Obsolescence Control

Physical Inventory Processes:

Identifying Obsolete Parts:

Eliminating Obsolescence:

Documenting Obsolescence: